Privacy Policy
This Privacy Policy explains how VWP Real Estate ("VWP," "we," "us," or "our") collects, uses, and protects information when you visit our website or contact us, including through our forms, text (SMS) messaging, and phone calls. By using our website or submitting a form, you agree to the practices described below.
01 Information we collect
We collect information you provide directly and information collected automatically when you use our website:
- Information you give us — your name, email address, phone number, property address, and any details you include when you request a property review or otherwise contact us.
- Communications — the contents of messages, emails, and calls between you and VWP.
- Automatically collected data — device and browser type, IP address, pages viewed, and similar usage data collected through cookies and analytics tools.
02 How we use your information
We use the information we collect to:
- Respond to your inquiries and provide the property review or services you request;
- Contact you about your request by email, phone call, or text message;
- Send transactional or conversational messages such as appointment confirmations, responses, and property details;
- With your consent, send marketing communications such as property offers and promotions;
- Operate, maintain, secure, and improve our website and services; and
- Comply with legal obligations.
03 SMS / text messaging & calls
Where you provide your phone number and opt in, VWP Real Estate may contact you by text message (SMS) and phone call. Providing consent is optional and is not a condition of any purchase or of receiving our services.
Types of messages. If you opt in, you may receive (a) transactional or conversational messages related to your real estate inquiry — such as property details, responses to your questions, and appointment confirmations; and, separately, (b) marketing messages — such as property offers, promotions, and other real estate-related marketing — only if you opt in to that category.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, and reply HELP for help. You may also opt out of calls by telling us during any call or by contacting us using the details below.
Opting out of text messages will not affect your ability to use our website or to receive a property review. You may opt in or out of transactional/conversational messages and marketing messages independently.
04 How we share information
We do not sell your personal information. We may share information only in these limited circumstances:
- Service providers who perform functions on our behalf (for example, hosting, scheduling, email, and messaging delivery), under contractual confidentiality obligations and only as needed to provide those services;
- Professional advisors and partners involved in your real estate transaction, where relevant to a service you have requested;
- Legal and safety purposes, where required by law, subpoena, or to protect rights, property, or safety.
05 Mobile opt-in data
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.
06 Cookies & analytics
Our website may use cookies and similar technologies to remember your preferences and to understand how the site is used. You can control cookies through your browser settings. Disabling cookies may affect some features of the site.
07 Data retention & security
We retain personal information for as long as needed to fulfill the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
08 Your choices & rights
- Messaging. Reply STOP to stop texts; reply HELP for help. Contact us to opt out of calls.
- Email. Use the unsubscribe link in marketing emails or contact us to opt out.
- Access & deletion. Depending on your location, you may have rights to access, correct, or delete your personal information. To make a request, contact us using the details below.
09 Children's privacy
Our website and services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.
10 Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be reflected on this page, and your continued use of our website after changes take effect constitutes acceptance of the updated policy.
11 Contact us
Questions about this Privacy Policy or your information? Reach us at: